Frequently Asked Questions
Everything you need to know about Ledgeler's real estate commission tracking platform.
Getting Started
- What is Ledgeler?
- Ledgeler is a commission tracking and back-office management platform built specifically for real estate brokerages. It automates commission calculations, tracks agent performance against annual goals, generates professional invoices and disbursement vouchers, and gives you a clear picture of your brokerage's production — all in one place.
- Is there a free trial?
- Yes. Every new account starts with a 3-day free trial. You'll need to enter a credit card to start, but you won't be charged until day 4. Cancel any time before then and you owe nothing.
- Do I need a credit card to sign up?
- A credit card is required to start a trial. This allows us to activate your account instantly and ensures a seamless transition when your trial ends. You can cancel before day 4 and you will not be charged.
- What happens when my trial ends?
- On day 4, your card is automatically charged for the plan you selected. You'll continue to have full access with no interruption. If you cancel before day 4, your account is deactivated and you pay nothing.
- How do I cancel during my trial?
- Log in, go to Organization Settings (accessible from the sidebar), and click Manage Subscription. This opens Stripe's secure billing portal where you can cancel immediately. You can also visit the Pricing page and click "Manage Subscription" from there.
Plans & Billing
- What plans does Ledgeler offer?
- Ledgeler has three plans: Starter at $49/mo (up to 5 agents, unlimited transactions, commission calculations, basic reporting, 1 admin user); Professional at $99/mo (up to 25 agents, advanced commission splits, invoice generation and email delivery, agent performance tracking, closing calendar, 5 admin users, priority support); Enterprise at $249/mo (unlimited agents, custom commission structures, advanced analytics, multi-office support, API access, unlimited admin users, and a dedicated account manager). All plans are also available at a discounted annual rate.
- Do you offer annual billing?
- Yes. You can choose to be billed annually instead of monthly and save up to 16%. The Starter plan is $499/year (save $89), Professional is $999/year (save $189), and Enterprise is $2,500/year (save $488). You can switch between monthly and annual billing at any time through the billing portal.
- Can I upgrade or downgrade my plan?
- Yes. Open the billing portal from Organization Settings or the Pricing page and choose a different plan. Upgrades take effect immediately. Downgrades take effect at the start of your next billing cycle.
- What payment methods do you accept?
- We accept all major credit and debit cards — Visa, Mastercard, American Express, and Discover. For annual Enterprise plans, invoiced billing can be arranged. Contact us at hello@ledgeler.com.
- How do I cancel my subscription?
- Go to Organization Settings → Manage Subscription. You'll be taken to Stripe's billing portal where you can cancel at any time. Your access continues until the end of your current billing period — we don't pro-rate or cut you off early.
- Can I get a refund?
- Because every plan includes a 3-day free trial before any charge, we generally don't issue refunds for subscription charges. If you believe you were charged in error, email us at hello@ledgeler.com and we'll review it promptly.
Features & How Things Work
- What is a transaction in Ledgeler?
- A transaction represents a real estate deal — either a sale or a lease. Each transaction stores the property address, closing date, sale price, commission rate, agent assignment, and transaction type (sale or lease). Ledgeler automatically calculates GCI, agent commission splits, company dollar, E&O deductions, and referral fees based on the values you enter.
- What is GCI and how does Ledgeler calculate it?
- GCI stands for Gross Commission Income — the total commission earned on a transaction before any splits. Ledgeler calculates it as Sale Price × Commission Rate. From GCI, it then applies your configured agent split percentages, E&O fees, referral fees, and company dollar to arrive at each party's net payout.
- How does agent performance tracking work?
- In the Agent Production section, you set an annual GCI goal for each agent. As you log closed transactions, Ledgeler tracks each agent's cumulative GCI for the year and shows their progress as a percentage of their goal. The dashboard surfaces your top performers and gives you a brokerage-wide production snapshot.
- How does invoice generation work?
- Once a transaction is marked as closed, you can generate a professional PDF invoice from it with one click. For lease commissions, you can configure annual rent escalators and Ledgeler will project the full payment schedule. Invoices can be emailed directly from the platform via SendGrid.
- What is the closing calendar?
- The closing calendar is a visual view of all your pending and closed transactions by date. It color-codes deals by status so you can instantly see what's closing this week, this month, or further out. Clicking a deal opens its detail view.
Security & Data
- Is my brokerage's data secure?
- Yes. All data is encrypted in transit (TLS) and at rest. Each brokerage's data is logically isolated using organization-based multi-tenancy — your data is never visible to other accounts. Payments are handled exclusively by Stripe; Ledgeler never stores card numbers.
- Can I export my data?
- Yes. Every report in Ledgeler includes a CSV export option. You can export transaction lists, agent production data, commission disbursement records, and custom date-range reports at any time.
Still have questions? Email us at hello@ledgeler.com or start your free trial and see Ledgeler for yourself.